When we talk about quality, trust or risk perceived by the client in the care, there is a high intangible component. The attention is provided to the client at the same time that it is occurring, so there is no possibility of reviewing the work that has not occurred. That is why the specialization and training of people who work in customer service is so important, becoming experts, since it depends on them.
When we talk about quality, trust or risk perceived by the client in the care, there is a high intangible component. The attention is provided to the client at the same time that it is occurring, so there is no possibility of reviewing the work that has not occurred. That is why the specialization and training of people who work in customer service is so important, becoming experts, since it depends on them.
Objective
In this course on communication and customer service, you can acquire basic knowledge about the functioning of communicational relationships, both personally and applied to business relationships.
10 Students
12 Hours
It's Free!